Arch Retail Solutions

Spinnaker Software commenced marketing the suite of Arch Retail Management products during 2002. It implements, trains and supports integrated retail management solutions for both retail and wholesale operations. Spinnaker experienced exponential growth with customers using its software, and currently services in excess of 1,600 stores. Dedicated staff are supporting these stores from branches throughout South Africa, Namibia and Botswana. Spinnaker has grown as a service provider further afield in Africa: Angola, Zimbabwe, Zambia, Tanzania, DRC, Malawi and Mozambique.

Hardware and first line software support is delivered via Spinnaker’s respective branches. Second line support is done through Spinnaker’s online call centre based at head office in Cape Town. Furthermore, software assurance is managed by a strong technical team at head office.

Branch offices are located in Cape Town, Port Elizabeth, Durban, Midrand, Bloemfontein and Windhoek, with a technical representative in Gaborone.

Products

All products are developed in-house, through continuous feedback from the client base and innovation from internal product specialists.  The products are continuously upgraded to stay abreast of developments in a dynamic retail marketplace.

• Arch Retail (in-store retail system); 
• Arch Enterprise (head office merchandise management system); 
• Arch Mobile (mobile management capability on-the-floor);

• Arch Accounting (seamless flow of operational data to financial system);

·  Arch eStore (integrated online shopping solution);

·  Arch eReplenish (automated procure-to-payment solution);

·  Arch Fuel (integrated forecourt solution);

· Arch Loyalty (customer rewards system);

• Arch Value Adds (integrated at POS):

-        EFT

-          Virtual airtime

-          Cash handling

-          Loyalty/rewards system.

Services

• Consulting/Business Analysis;
• Software Development;
• Solution Implementations;
• Training;
• Software support and hardware maintenance.

Business Philosophy

We do not have clients, we have business partners, where our integrated retail management solution ensures optimal operational efficiency and ultimately an increase in profitability.  Our slogan says it all: ‘ARCH FOR THE EDGE IN RETAIL’.