Building business resilience in a dynamic environment. Eskom’s ongoing programme of loadshedding while intended to protect the integrity of the national grid, is creating one of the most difficult business environments in South African history.

As a result, retailers have had to invest in generator back-up or alternative solar supply options to ensure business continuity. While the response of SA business owners is testament to the tenacity and commitment at the heart of our culture, loadshedding represents an existential threat to many merchants, stores and chains. Ongoing power outages are also causing additional communication network “off-grid” situations.   

 “Off-grid” telco networks

The continued power disruptions have caused widespread mobile network signal degradation and, in some cases, a complete collapse of network services. The repeated power disruptions result in infrastructure failure on the towers, leading to service disruptions. This is particularly problematic for merchants and businesses that rely on 3G connectivity to transact and complete credit card payments. 

In these situations, merchants, businesses and e-commerce platforms can find themselves “off-grid” from a telecommunication network perspective. While these business owners may manage to resolve localised electricity supply problems, they are still left without connectivity which means no e-commerce or point-of-sale trading.

Satellite is robust

Satellite networks offer a unique and attractive solution to this problem. By their very nature, satellite networks are extremely dependable and immune from terrestrial power disruptions or physical damage to infrastructure. This is because satellite communication networks require only a terminal to be installed on the end-user’s premises. This then communicates with a central gateway (or teleport) via the satellite in the sky. The satellite network gateway is then connected to the Internet to provide the user with broadband and business data connectivity services.

This means that as long as the user terminal is operational and powered, typically using a small generator or a solar-powered supply, the business will be fully connected and can trade as usual. In this way satellite communications offer a robust solution to the disruption of business communication networks caused by loadshedding.

Smart Satellite Services

Satellite network technology continues to evolve with the development of Smart Satellite Services such as the Twoobii service, developed and operated by the Q-KON Africa engineering team. Smart Satellite Services incorporate advanced quality-of-service features and additional security measures to enable integration with merchant credit card readers and point-of-sale trading systems. Twoobii is also the only certified solution for a leading e-commerce bank with direct integration from merchant point-of-sale devices to the core financial network.

Combining the fundamental reliability of satellite networks with the rapid transaction functionality of the Twoobii, provides merchants with a robust communication alternative that can complete trading transactions in <1 second, while maintaining near-perfect network availability (at least 99.95%). And with their Smart Delivery system offering an end-to-end business model, pricing and delivery concept, Twoobii can provide merchants with a simple one-stop option for going off-grid and ensuring reliable trading.

To learn more about Twoobii’s satellite connectivity services and their flexible packages for merchants and retailers, visit www.twoobii.com