Skip to main content

Amazon to introduce checkout-less grocery store

| Innovation and technology

Amazon has revealed plans for a new checkout-less grocery shop where shoppers will use the Amazon Go app to pay. The revolutionary new retail space will use the same technology as driverless cars, detecting when items are taken or returned to shelves via virtual tracking, reported the BBC.

Instead of having to scan each item with the app, or pay at a checkout, each item is added to a virtual basket and the persons Amazon account is charged as soon as they leave the store.
 
When entering the shop, a customer will swipe into the store using the Go app, beginning the shopping process. This system has reportedly taken four years to complete.
 
"Grocery retail is a crowded sector, and customers have incredibly high expectations of the Amazon brand," analyst at Planet Retail Natalie Berg said.

  Click here to view video
 
"If they're going to differentiate, they'll need to translate the fantastic customer experience that they have created online in a physical store setting. This is no easy feat. Removing the traditional checkout process does exactly that."
 
"Despite significant investment in store technology, the checkout experience has been largely ignored,"
 
"Retailers have made a lot of progress on mobile payments as a standalone option; however, very few have been successful in moving towards a comprehensive mobile wallet and thereby addressing the problem of long queues. This is where Amazon comes in."
 
On sale will be a range of readymade breakfast lunch and dinner, prepared every day by chefs and local kitchens and bakeries. Essentials and Amazon Amazon Meal Kits will also be on sale.
 

 

 


 
 
 

Pin It

Related Articles

Pick n Pay asap!’s AI shopping companion Penny is helping customers discover more of the retailer’s range, with users shopping across more categories and building larger baskets than the app average. By surfacing relevant products based on what cust…
Pick n Pay asap! is bringing social commerce to grocery shopping in South Africa with the launch of Pick n Pay Inspire, a new shoppable video feed built directly into the Pick n Pay asap! app.
2026’s South African Customer Report states the tough economy and AI Search impacts sales. With a 5% inflation rate - the highest in two years - the oscillating oil price and stagnant economic growth of a meagre 1,2%, consumers are battling it out w…
Sixty60 customers can now chat to Pixie, the retailer's AI shopping assistant, using text, voice and images to get personalised shopping help, meal inspiration and product recommendations.
Woolworths is strengthening its digital retail ecosystem with My Woolies Chef, an AI-powered food assistant designed to simplify meal planning and enhance the customer shopping experience.