Skip to main content

Be compliant, build trust and enhance loyalty with your consumers

| International retailers

The Consumer Goods and Services Ombud (CGSO) is an independent and accredited alternative dispute resolution scheme as defined in the Consumer Protection Act (CPA). The CGSO is one of two industry dispute resolution schemes accredited by the Minister of Trade and Industry in terms of section 82 of the CPA.


Queen Munyai | CGSO

WHAT WE DO

While the CGSO’s primary mandate is to mediate disputes between consumers and suppliers of goods and services in line with section 70 of the CPA, it also includes raising the standards of good conduct in the industry; offering guidance to participants around compliance with the CPA; and educating consumers as to their rights and the redress available to them should an industry member breach the CPA or the Code. The services of the CGSO are free to all consumers. 

In the six years it has been in operation, the CGSO has fielded over 130 000 calls, opened more than 51 000 complaints, and closed just over 47 000. The CGSO is an industry-funded organisation, and as at the end of February 2021, we had 979 paid-up participants at group level. This includes most major retailers, manufacturers, wholesalers, and distributors.

WHY REGISTER WITH CGSO?

It is mandatory for all qualifying businesses (retailers, suppliers, wholesalers, importers, distributions, manufacturers, producers, supply chain agents - unless they are regulated elsewhere by the Code prescribed by the Minister) to register with CGSO and to contribute towards its costs by way of an annual fee. Registration with the CGSO sends a clear signal to consumers that you are a customer-centric organisation committed to fair play. It builds confidence in your business practices and enhances customer loyalty.

WHAT ARE THE COSTS INVOLVED?

Companies are registered with the CGSO at group level; thus, the number of registered participants excludes subsidiaries and individual outlets as these are deemed compliant if the head office has registered. The fee structure is based on annual turnover as follows:

 REGISTRATION IS QUICK AND EASY

To register with the CGSO, simply click here. Alternatively, suppliers can submit their Participant Application Form to This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also call us on +27 (0)11 781 2607 and a CGSO business development officer will take you through the registration process. For more information, please visit the CGSO website: www.cgso.org.za

We look forward to welcoming you as an accredited participant of the CGSO.

Yours truly

Queen Munyai

Chief Executive Officer

Consumer Goods and Services Ombud 

Pin It

Related Articles

SPAR Group’s strategic turnaround plans continue to gather pace and open the door to core growth opportunities with the conclusion of a sale agreement for the disposal of SPAR Poland to local Polish retailer Specjal.
SPAR, the world’s largest food retail voluntary chain, has seen annual retail sales break the €40 billion mark for the first time, today reporting global sales revenue of €41.2 billion for the year ending December 31st, 2021. The figures represent...
Since the turn of the century and consistently for nearly a decade before the COVID-19 pandemic ravished global markets, Africa was home to the fastest growing economies. The shoots of positive growth it demonstrated afforded it the title of the “...
Last year’s Black Friday retail sales massively underperformed for many reasons, according to Marino Sigalas, Account Director at The MediaShop. He says that some consumers were not comfortable with the thought of being shoulder to shoulder with o...
Retailer Checkers says that customers using its Sixty60 home delivery service will now be able to benefit from its Xtra Savings rewards programme.