Skip to main content

Clicks and Shell scrap their rewards deal - and ClubCard members are hurting

| Supplier news

Clicks ClubCard members won’t receive points from buying fuel at Shell Service stations from the end of the month.

Clicks chief commercial officer, Rachel Wrigglesworth, told Business Insider South Africa that the partnership has ended, and members were also informed via SMS this week.

Clicks ClubCard members received one Rewards point (equal to 10c) for every litre of fuel they bought at a Shell garage – and on Wednesdays they received two points.

But the rewards deal will now come to an end on 30 November, and members expressed their unhappiness on social media:



Nafisa Coulibaly@Buliebabes

Can you solve your differences amicably @Clicks_SA and @Shell , this divorce is gonna leave a lot of us very hurt.

See Nafisa Coulibaly's other Tweets




Guys Clicks club card points are the only ones that matter and they're pulling out of their deal with Shell 💔

That's how we get most of our points.

49 people are talking about this



Swiping my card at Shell was my only way to afford toiletries and hair products at Clicks. Mkm 💔

Embedded video
See K's other Tweets



Clicks and Shell ending their partnerships.

View image on Twitter
See Jwame™'s other Tweets




Another divorce @clicks_SA and @shell so disappointed 😔😭😭

See Ngcebo_X's other Tweets

 "We are aware of the recent social media reaction to this announcement, which shows that South Africans really love their ClubCard and the great rewards it offers. We are continually innovating and improving our loyalty offering, which includes reviewing our affinity partnerships from time to time," said Wrigglesworth.

No reason was given for the decision to end the rewards programme, and Clicks said that "no further comment will be provided".

More than eight million people are now Clicks ClubCard members, and the cards are swiped with almost 80% of all Clicks sales. In the year to end-August, members were paid R504 million in cashback rewards.

Clicks also has rewards deals with NetFlorist, Sorbet, SpecSavers, Europcar and Musica.

Related Articles

Festive family fashion alert - Pick n Pay unvei...

Forget fugly clichéd holiday-themed jerseys: matching family pyjamas is the latest craze for the holidays and is flying off the shelves, says Pick n Pay Clothing.

Liberty Accelerates Unclaimed Benefits Pay Outs 

As part of its ongoing Unclaimed Benefits Funds tracing efforts, this year, Liberty has identified in excess of 13 000 people and paid over R105 million to members and beneficiaries who had a legitimate claim.

Shoprite and Checkers support small suppliers t...

Shoprite and Checkers are helping small suppliers grow their volumes this Black Friday as customers flock to its stores looking for value on everyday essentials and groceries between Thursday, 23 November and Sunday, 26 November 2023. 

Supermarket chain set to appeal judgment in ‘si...

By: Chevon Booysen - IOL Retail giant Pick n Pay has indicated its intention to appeal a Western Cape High Court judgment to damage all print works, all printed materials, product packaging, and the like bearing the infringing get-ups similar to ...

Woolies pulls Israeli couscous after 'credible'...

By: Ahmed Areff – Fin24 Woolworths has pulled Israeli-imported pearl couscous from its shelves, but has emphasised that the move was preemptive due to threats it received and not because it supported a boycott of the country’s products or was pro...